Friday, June 28, 2013

Ask the Expert: Larry Rolon, Coordinator for Disability Services, Los Angeles World Airports

As the Coordinator for Disability Services for Los Angeles World Airports (LAWA) what are your responsibilities?

I ensure that Los Angeles International Airport (LAX), Ontario International Airport

Larry Rolon discussing services available

for travelers with disabilities at airports.
This picture was taken at the 2013 Abilities
Expo at the Los Angeles Convention Center.

(ONT) and Van Nuys General Aviation Airport (VNY) are compliant with appropriate disability regulations and that facilities are accessible.
I am the advocate for travelers with disabilities when they encounter problems using our airports, have problems with receiving an accommodation from the airlines or feel they did not receive the level of service they are entitled too. 
I work closely with the airlines and their wheelchair service providers on issues that come up from time to time. I hold regular meetings with airlines, providers and other airport community members to address disability related issues that come up, foster communication, and share experiences and concerns.  We also address ways of making service for travelers with disabilities better.
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