Tuesday, February 11, 2014

Customer Service Starts with Engaging the Customer!

By Judy Shanley
 
Through 17 model demonstration grants the Strengthening Inclusive Coordinated Transportation Partnerships to Promote Community Living project is developing, testing and demonstrating ways to empower people with disabilities and older adults to actively engage in designing and implementing coordinated transportation systems. The project will support communities nationwide in adopting sustainable, scalable, and replicable models that include the participation of people with disabilities and older adults in the design and implementation of responsive, coordinated transportation systems.
 
The heart of the work is engaging people with disabilities and older adults in multiple ways – providing opportunities for their voices, opinions, and perspectives to influence the coordinated transportation systems in their communities. As a result of this input and participation in the planning process, grantees indicated that transportation options and systems were more responsive to the needs of diverse riders and customer service improved. Learn more about the work of these grantees, including engagement strategies that influence customer service.
 
The Strengthening Inclusive Coordinated Transportation Partnerships to Promote Community Living project is sponsored by the U.S. Department of Health and Human Services' Administration for Community Living to demonstrate the significance that inclusive processes can bring to transportation efforts. Easter Seals, the Community Transportation Association of America (CTAA), the National Association of Area Agencies on Aging, and Westat are collaborating to implement the project.
 
Keep your eyes open for webinars on these projects and lessons learned.

Knoxville-Knox County Community Action Committee
working hard at inclusive coordinated transportation planning


 

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