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Easter Seals Project ACTION is offering a new advanced course for ADA complementary paratransit managers, Advanced Practices in Paratransit Services. This course complements the Excellence in Service for Paratransit Managers introductory course.
All of ESPA’s training events and products are available to the public free of charge. Currently, ESPA offers six online multi-week courses that include readings, activities, and online and teleconference interaction. The Advanced Practices in Paratransit Services course is moderated by ESPA staff and includes two live Webinars.
A participant in the last session of the Advanced Practices in Paratransit Services online course provided the following feedback.
“It is a good forum, and the first time I have taken an Easter Seals course. In conversations with other transit agencies, there are very high marks for Easter Seals presentations and I look forward to learning more through the programs.”
Participants in the course complete four learning modules over seven weeks.
1. The Face of Paratransit
This module covers topics such as websites and social media, effective communication technology, accessibility, and availability of policies and referrals to other agencies.
2. Policy Development and Amendment
This module offers guidelines for developing and amending policies to address common issues. It also covers hot topics in paratransit policy and setting and using service standards to improve service.
3. Premium Paratransit Service
This module includes topics such as public-private partnership information and requirements, cost-benefit framework for public transportation projects, and using premium paratransit to increase the independence of people with disabilities.
4. Using Your Complaint Process to Improve Service
This module includes topics such as customer monitoring and feedback, principles of mediation and negotiation, evaluating bus operator performance, and using the complaint process to improve service.
The next Advanced Practices in Paratransit starts April 28 and runs through June 13. If you are interested in taking this course please Register before April 23.
Course Calendar
- Start Date: Monday, April 28
- Live Webinar #1: Tuesday, May 13
- Live Webinar #2: Tuesday, May 27
- End Date: Friday, June 13
For More Information
Contact the course instructor, Kristi McLaughlin, at APPS@easterseals.com or 800-659-6428.
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